State Farm® Insurance Agent Asseneth Marsala
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Paula Marquez
April 21, 2026
5
out of
5
rating by Paula Marquez
"I want to acknowledge the team for the great job handling our claim, with special thanks to Ria and the rest of the team Chelsea, Tracy, Maria, and I apologize if I forgot anyone else. Also to the claims department. They made the process so easy and everything was fast. They have been a continuous example of what great customer service should look like and I strongly recommend this branch of State Farm to anyone who wants real customer service with a smile. Thank you team for your hard work and endless effort to give your customers piece of mind. Keep up the great work."
We responded:
"Paula, thank you so much for your kind review! We really appreciate the shout-out to Ria, Chelsea, Tracy, Maria, and the entire Claims team. We’re thrilled we could make the process fast and easy for you. Comments like yours mean a lot to all of us. Thank you for your trust and for recommending our team! Best regards, Asseneth Marsala Agent State Farm Upland "
Jen M
April 3, 2026
5
out of
5
rating by Jen M
"We worked with Diana to insure our new car. She was so thorough, knowledgeable, and helpful! The process went really smoothly. It was a great experience!"
We responded:
"Hi Jen, Thank you so much for the lovely review! 😊 We’re really happy to hear that Diana was so helpful and that everything went smoothly with your new car insurance. Asseneth Marsala, our agent, was glad to hear you had such a great experience. It’s always nice when customers feel well taken care of. Thanks again for taking the time to share your feedback — we really appreciate it! Warmly, Team Marsala"
Justfor 4Humanity
April 2, 2026
5
out of
5
rating by Justfor 4Humanity
"Their whole team has always been great to work with. I often deal with Ria and she is fantastic! Very helpful, friendly and thorough with policy details."
We responded:
"Thank you so much! I'm really glad to hear Ria and team Marsala have been great to work with — I'll make sure to pass on your kind words. If you need anything else with your motorcycle insurance, just let me know. Happy to help! Best regards, Team Marsala"
Melissa Sandoval
April 1, 2026
5
out of
5
rating by Melissa Sandoval
"Great service and very helpful!"
We responded:
"Hi Melissa! Thank you so much for your kind words! 😊 We're thrilled you had a great experience and that we were able to help with your insurance needs. It really means a lot to hear that! If there's anything else we can assist you with in the future, just let us know — we're always here to help. Have a wonderful day! Asseneth Marsala"
chelsea newman
April 1, 2026
5
out of
5
rating by chelsea newman
"I highly recommend this insurance agent for their outstanding service and reliability. Ria is consistently helpful, responsive, and proactive—especially when it comes to providing our Certificates of Insurance (COIs) to our vendor compliance companies. Ria's attention to detail and quick turnaround times make a huge difference in keeping our operations running smoothly and ensuring we stay compliant with all requirements. No matter the request, she handles everything with professionalism and efficiency. It’s a pleasure working with Ria & team, they are so dependable and knowledgeable. I truly appreciate their support and would confidently recommend them to anyone in need of a top-notch insurance agent."
We responded:
"hank you so much, Chelsea! We truly appreciate your kind words and feedback. As an agent with over 25 years of experience in commercial business insurance, this is the highest compliment our team can receive. I'm proud that Ria and the rest of our team continue to deliver the responsive, proactive service you've experienced — especially with the fast turnaround on your Certificates of Insurance (COIs). Her attention to detail truly makes a difference in keeping your operations running smoothly and fully compliant. Thank you for trusting our team with your insurance needs. We look forward to supporting you for many years to come! Warm regards, Asseneth Marsala"
Daniel Duarte
April 1, 2026
5
out of
5
rating by Daniel Duarte
"I like the service in this office, they always answer my questions."
We responded:
"Daniel, thank you for your 5-star review and for sharing your experience! We truly appreciate it."
Jacqueline Bowen
March 19, 2026
5
out of
5
rating by Jacqueline Bowen
"State Farm customer service is outstanding. Marie is my to-go person, she’s cordial, knowledgeable & very professional. I recommended Marie to my mother & family for a personal life insurance."
We responded:
"Thank you, Jacqueline! We’re glad Marie has been your go-to person — cordial, knowledgeable, and very professional. It means a lot that you recommended her to your mother and family for life insurance. We truly appreciate your trust with your disease insurance as well. Feel free to reach out anytime! Best regards, Asseneth Marsala and Team State Farm "
Nehemiah King
February 3, 2026
5
out of
5
rating by Nehemiah King
"Chelsea at Team State Farm is amazing! She’s knowledgeable, responsive, and genuinely cares about helping you find the best coverage for your needs. She took the time to explain everything clearly and made the whole process easy and stress-free. It’s rare to find someone so professional and personable at the same time. Highly recommend Chelsea and the entire Team State Farm crew!"
We responded:
"Thank you so much for the fantastic review! We’re truly grateful that Chelsea was able to make the process clear, easy, and stress-free for you. She’s an amazing team member, and we’re very proud of the care and knowledge she brings to every client. Thank you again for choosing Team Marsala and for your kind recommendation. Warm regards, Asseneth Marsala & Team Marsala"
Salvador Benjamin
January 22, 2026
5
out of
5
rating by Salvador Benjamin
"Chelsea has helped me a lot with my car snd life insurance coverage !!! She’s amazing !!!"
We responded:
"Thank you so much, Salvador! Your wonderful review truly brightens our day! I'm thrilled to hear how amazing Chelsea has been in helping you with all your car and life insurance needs. She's an incredible team member here at my State Farm office, and feedback like yours lets us know we're doing things right. Customers like you make it all worthwhile! If you ever need anything else, Chelsea and I are always here for you. Thanks again! – Asseneth Marsala & the Team"
Tammy Benson
November 26, 2025
5
out of
5
rating by Tammy Benson
"She was very polite and helpful and I felt like she really cared about what I was saying and really listened. Thank you so much"
We responded:
"Thank you so much for this beautiful review ❤️ You have no idea how much it means to me that you felt truly heard and cared for. I really was listening with all my heart. Grateful for you!"
Lonnie Stoudt
November 24, 2025
5
out of
5
rating by Lonnie Stoudt
"Chelsea helped me qith an Auto Insurance matter; great attitude, excellent service, patient and informative with ALL questions. Top-Shelf!"
We responded:
"Lonnie,thank you so much for this amazing review! 💙 Chelsea is going to be over the moon when I share this with her — "Top-Shelf" is exactly what we love hearing! We truly appreciate you taking the time to let us know, and we're here anytime you need us. "
Ray Morgado
November 21, 2025
5
out of
5
rating by Ray Morgado
"Called in to transfer services from another state and Chelsea Aguilar helped me out. She was so friendly and thorough it felt like I was talking to a long time friend that was giving me a great deal. Thanks Chelsea!"
We responded:
"Thank you so much for sharing your experience, Ray—we truly appreciate you taking the time to leave this kind review! We're so glad to hear that Chelsea made your service transfer feel seamless and personal, like chatting with an old friend. It's feedback like yours that makes her day (and ours!), and we'll be sure to pass along your kind words directly to her. If there's anything else we can do to keep that great service rolling, just give us a shout. Looking forward to serving you!"
Pablo 27
October 31, 2025
5
out of
5
rating by Pablo 27
"I can’t say enough great things about my experience with Ria at State Farm. From the very start, she went above and beyond to make sure I fully understood my insurance policies. She took the time to break down all the technical terms and explain what each coverage really meant. What truly stood out to me was her patience, professionalism, and dedication. Even while I was away for military training, Ria made sure I stayed informed and supported. She followed up when needed, ensured everything was handled smoothly, and never made me feel rushed or overlooked or even dumb for asking something she had just explained. It’s rare to find someone who genuinely cares about helping clients the way Ria helped me. Her commitment, knowledge, and kindness reflect EXACTLY what excellent customer service should look like. She’s the kind of person who deserves recognition and a promotion for her outstanding work. State Farm is lucky to have her, truly a professional."
We responded:
"Dear Pablo, Thank you for your amazing review! We’re thrilled Ria made your experience so positive, especially during training. We’ll share your kind words with her and Asseneth—she truly shines at our State Farm office in Upland, CA. Grateful for your trust in us with your motorcycle and renter’s . Team Marsala. "
Ben Macaluso
May 15, 2025
5
out of
5
rating by Ben Macaluso
"Thank you to Ria Patel at the State Farm office in Upland. She has been extremely helpful and professional in helping myself and my family with our insurance needs."
We responded:
"Ben, thank you for your thoughtful 5-star review! We greatly appreciate your kind words about Ria Patel at our Upland office. Her commitment to providing professional and helpful service means a lot to us. We look forward to continuing to support you and your family with your insurance needs!"
Shehroze Kashif
April 22, 2025
5
out of
5
rating by Shehroze Kashif
"Chelsea was great at what she does, explained everything we needed to know and made sure we understood everything and is really nice"
We responded:
"Hi Shehroze, thank you for the 5-star review! We’re thrilled to hear Chelsea provided clear explanations and excellent service. We appreciate your kind words and hope to assist you again soon!"
Brianna Arteaga
April 3, 2025
5
out of
5
rating by Brianna Arteaga
"Chelsea was amazing. She explained coverages and was very patient and kind. I recommend her to anyone looking for insurance ."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Chelsea provided such a great experience with her clear explanations and patience. She’s truly a gem on our team, and we’re so glad you’d recommend her to others. We appreciate your feedback and are here to assist anytime you need us!"
LaTahnae
March 4, 2025
5
out of
5
rating by LaTahnae
"I want to give a special shout out to Chelsea. She reached out to me soon after discovering my policy was issued wrong, and was eligible for a discount. She also has great customer service skills and explained everything to me thoroughly."
We responded:
" Hi LaTahnae, Thanks for the great review! We’re so glad Chelsea could help fix your policy and provide excellent service. We’ll pass on your kind words. Let us know if you need anything else!"
Kemoni Bailey
February 27, 2025
5
out of
5
rating by Kemoni Bailey
"If getting insurance was a song, Asseneth Marsala would be the perfect melody smooth, effortless, and exactly what you need. From the very first conversation, she made sure every detail was locked in with precision and care. No runaround, no confusion just straight-up excellence. She didn’t just sign me up and send me on my way. She walked me through everything, made sure I understood my coverage, and tailored my policy to fit me not some cookie-cutter package. The patience? Immaculate. The professionalism? Top-tier. The energy? Unmatched. It’s rare to find someone who actually cares about getting you the best deal and making sure you feel secure, but Asseneth? She does this like it’s second nature. If you’re looking for an agent who moves with intention, keeps it real, and truly looks out for you, she’s the one. Five stars isn’t enough she’s in a league of her own!"
We responded:
"Thank you for the amazing review! I'm thrilled to hear you had such a positive experience with Asseneth. She truly is a standout agent who goes above and beyond. I’ll make sure she sees your kind words!"
Danny Guida
January 8, 2025
5
out of
5
rating by Danny Guida
"They insure our personal vehicle, our business vehicles, our boat and our home. Wonderful customer service."
We responded:
"Mr. Guida, Thank you for taking the time to write this review. The office of Asseneth Marsala SF office appreciate your business. We are here to help with all your insurance needs."
David Malaterre
December 18, 2024
5
out of
5
rating by David Malaterre
"Thank you guys for helping make insurance easy Yuliana was a great representative to work with and considered my business needs. Thanks again Desert Valley Barber shop"
We responded:
"Hi David, thank you for your fantastic review! We’re glad Yuliana could meet your needs and make insurance easy for you. We appreciate your support! Best, Asseneth Marsala"
Michele Hernandez
December 9, 2024
5
out of
5
rating by Michele Hernandez
"We recently switch over to this State Farm office because our other agent retired. So far, every conversation with them has been pleasant, friendly and they are always willing to go the extra mile to assist! We are very happy with our new agent!"
We responded:
"Michele, thank you for sharing your positive experience! We're thrilled to hear that you found our team friendly and willing to go the extra mile. We strive to provide excellent service to all our clients, and it’s wonderful to know that you’re happy with Asseneth Marsala State Farm Agent. If you have any questions or need further assistance, please don’t hesitate to reach out!"
roy l
November 21, 2024
5
out of
5
rating by roy l
"Thank you for helping my family purchase life insurance and educating us on various policy options available. We greatly appreciate the help ."
We responded:
" Roy, thank you for your kind words! We're glad we could assist you and your family with life insurance and provide the information you needed. If you have any more questions in the future, feel free to reach out! Asseneth Marsala "
shaun knowlton
November 19, 2024
5
out of
5
rating by shaun knowlton
"This office made it so easy to take care of my business insurance. They are top of it and respond to my requests fast. Pricing was very competitive. Thanks for all of your help. Will suggest to other friends that have businesses. Thank you."
We responded:
"Shaun, thank you for the great review! We’re glad we could help with your business insurance and appreciate your recommendations. If you need anything else, just let us know!"
adeline villaman
September 18, 2024
5
out of
5
rating by adeline villaman
"AMAZING TEAM !! SUPER FRIENDLY & HELPFUL!!"
We responded:
"Adeline thank you for taking the time and leave a positive feedback about our office. Remember, we’re here to help! "
Steven Gonzalez (Steve Gonzalez)
September 5, 2024
5
out of
5
rating by Steven Gonzalez (Steve Gonzalez)
"Such an awesome group here at this State Farm they took care of me right away and help me get my toys insured if you’re looking for any type of vehicle insurance, give them a call. They are very knowledgeable and they can get you squared away."
We responded:
"Steven, thank you so much for your outstanding feedback! We appreciate your support. We are incredibly happy, we were able to help with your side by side insurance needs. "